How It Works
Simply select how many monthly hours you wish to use from our pre-packaged plans or let us know what you need, and we will create a custom plan for you. With every plan, we greatly discount our standard hourly rates to provide cost-efficient solutions for your website or online application. Your website maintenance and support plan can be used for a multitude of services which we have listed below.
With a Rebel Trail website maintenance and support plan, your requests get top priority and essentially ‘skip the line’ from our normal work queue. Urgent requests are normally completed within minutes or hours, while standard requests will usually be completed within 24 hours depending on complexity.
As a Rebel Trail website maintenance and support client, you will have access to an online ticketing system in both mobile and desktop formats that will allow you to submit your requests directly to our maintenance team. This ticketing system is highly dynamic and will allow you to monitor the progress of your request in real-time and get alerts via e-mail or text as soon as the request is completed.
If you’re running low on maintenance and support hours for any particular month, you can even borrow additional hours from the next month at no additional charge. Further, you can change your maintenance and support plan hours whenever you wish so that you are always using the plan that’s right for you.
We provide maintenance for all types of websites including custom PHP, WordPress, Joomla, Drupal, Shopify, Magento, plus many more.
Contact us today for our website maintenance and support rate sheet.